”To Michaela and all the staff at Hereward carpets,
Mr & Mrs HawkerNovember 2021
Just a note to say thank you all, having been customers for years I contacted you regarding a stair carpet supplied and fitted by your company in 2018, the weave and fibres appeared to be deteriorating on the risers, very unusual as not the areas that are subject to wear. Following a look at the problem we were very pleased to be contacted a couple of weeks later to be informed the carpet would be replaced and the cost met by the manufacturer. We decided to upgrade to a Cormar carpet and and pay the additional cost. Extremely pleased we did as the beautiful new carpet has just been fitted by Patrick who did an exceptional job leaving the area immaculately tidy. Michaela even popped round to pick up the offcut to be woven. A local company such as yourselves should be applauded for giving super service and literally going the extra mile to ensure total customer satisfaction.
A huge thanks.
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