Which type of carpet should I choose?
We recommend choosing something hard-wearing with a short, dense pile (loop or twist) for your stairs and landing and other high-traffic areas. The appearance is maintained and the pile flattening is less prominent with this choice of carpet. However, in a room such as your bedroom, you may wish to choose a thick Saxony twist pile. This will give you a more luxurious feel. The pile content will then affect your carpet choice – 100% polypropylene offers a bleach-cleanability and stain warranty. Wool carpets offer better wear quality and longevity, but cannot be cleaned with bleach to remove any stains.
If you would like to read more feel free to read our blog post
Which type of underlay should I choose?
We offer varying grades of underlay for different rooms of the home. Please read our Blog about underlay.
Do you offer a measuring service?
Yes, we offer a measuring service within our local area. Click here to arrange an appointment or give us a call on 01733 325797 to discuss.
Can you bring flooring samples?
Yes, we are happy to bring samples. However, we can only bring a limited selection compared to the vast range available in the showroom.
Will you store my flooring until I’m ready?
Yes, Once you have paid a deposit we can store your carpet for a period of three months.
Can you move my furniture for me?
Yes, we can move furniture, but this will incur a cost for the additional work involved.
Can you uplift and dispose of my old existing carpets?
Yes, we can but this will incur a cost for the additional work involved.
Is all work guaranteed?
Yes, we pride ourselves on the quality of our work, so all installations come with a 12 month guarantee.
Does my carpet come with any guarantee?
Many of our carpet ranges offer a wear and stain guarantee through the manufacturer. Please get in touch with us to see how to register your carpet. Please note that if your carpet is not registered, the guarantee will not apply.
My carpet has a visable line approx 30cm from the wall, what can I do?
The majority of carpets that are stored, waiting to be fitted, will display a crushed line approx. 30-40cm from a wall. This line is simply a pressure line, and not a manufacturing fault.
A pressure line is formed when the carpet is rolled around the cardboard tube for stability. To keep carpets clean, they are rolled pile-in from the point of order, and when the first roll around the pole meets the carpet pile again, it applies pressure to the carpet tufts. This line is very common and not to be worried about. Regular hoovering and fluffing of the pile will soon relieve this pressure. If the line has not improved in appearance within 2-3 weeks, please contact us, and we will be more than happy to help.
My carpet needs re-stretching, what can I do?
We offer a free 12-month after-care service, which includes any re-stretching required. Please contact us if you have any issues and we will be more than happy to help.
Do you offer a carpet binding service?
Yes, we provide an in-store carpet edging (whipping) or tape binding service. If you would like mats making from carpet off-cuts, simply bring your piece(s) in and we’ll do the rest. For rugs and stair runner tape binding, please give us a call to discuss your requirements further. Click here to find our more. (We are unable to bind used/soiled carpets).
Will you trim doors during the fitting of my flooring?
Our fitters do not offer a door trimming service as this is carpentry work. However, we do have contact details of carpenters we would recommend.
C L Joinery; 07773 167351.
Chris Rutter; 07788 452485.
Can you recommend a carpet cleaning company?
Yes, we would recommend;
Safeclean. Contact them on 01733 579703 or click here.
ServiceMaster Clean. Contact them on 0800 0213112 or click here.
What are your fitting lead times?
We often get asked about our lead times and they are generally somewhere between 2-4weeks. However, there are lots of factors to consider and there are occasions where we may be able to fit quicker than the time quoted above. Please get in touch to discuss your requirements.
